Media RA Request

To request a Return Authorization (RA) for your tape media complete the form below and click "Submit Form".

Distributors and VARs, click here.

Only the media listed below are eligible for warranty replacement.
No more than 20 cartridges can be returned at one time.
If you need media troubleshooting assistance, have media returns in excess of 20 units, or believe units reported out of warranty are still in warranty, please call the customer support line.
- Phone Number for media products
Serial numbers of all media must be provided.
All media must have the Quantum logo printed on the case.

* indicates required field

Company Information

Return Address (where the new tapes will be shipped after we receive the old tapes)
Company Name:
Your Name:	*
Address 1:	*
Address 2:
Address 3:
City:	*
State/Province:
Country:	*
Postal Code:	*
Email Address:	*
Re-enter Your Email Address:	*
Phone Number:	*

Tape Drive and Media Information

Where to find your media serial number and what it looks like.

Quantum	Media	Serial Numbers Separated by commas ex: 1,2,3,4,5
LTO Ultrium 4	MR-L4MQN-01,MR-L4MQN-11	6 or 8 character serial #
LTO Ultrium 4 WORM	MR-L4MQN-02,MR-L4MQN-12	8 character serial #
LTO Ultrium 5	MR-L5MQN-01,MR-L5MQN-11	6 or 8 character serial #
LTO Ultrium 5 WORM	MR-L5MQN-02, MR-L5MQN-12	8 character serial #
LTO Ultrium 6	MR-L6MQN-01	8 character serial #
LTO Ultrium 6 WORM	MR-L6MQN-02, MR-L6MQN-12	8 character serial #
LTO Ultrium 6	MR-L6MQN-03, MR-L6MQN-13	8 character serial #
LTO Ultrium 7	MR-L7MQN-01, MR-L7MQN-11	8 character serial #
LTO Ultrium 7 WORM	MR-L7MQN-02, MR-L7MQN-12	8 character serial #
LTO Ultrium 8	MR-L8MQN-01, MR-L8MQN-11	10 character serial #
LTO Ultrium 8 WORM	MR-L8MQN-02, MR-L8MQN-12	10 character serial #
LTO 9	MR-L9MQN-01	10 character serial #

1. Does your software's log file show crc Errors?	Yes No
2. Do other tapes work in the same drive?	Yes No
3. Is there physical damage to any of the tapes?	Yes No
4. Have you tried doing a full erase?	Yes No
5. Have you degaussed the media?	Yes No
6. Does your tape drive have the latest revision of firmware?	Yes No
7. Does your tape cartridge have a Quantum logo ?	Yes No
8. How many months have the tapes been in use?

Note: Receiving a Return Authorization does not guarantee warranty replacement. The tapes must pass a physical inspection upon receipt. Physical damage, via carrier or otherwise, is not covered.

Note: Ensuring customer confidentiality is a priority to Quantum. Whenever a tape cartridge is returned to Quantum you are insured that the data on the tape cartridge will be immediately erased using Quantum�s processes and equipment. A second step is taken to physically destroy the cartridge. With these steps Quantum eliminates any possibility of any unauthorized party retrieving previously recorded data.

Returning your media:

After receiving a Media RA number send the media to the address found on the Return Instructions for Media page.
You must use a traceable carrier (FedEx, UPS etc.). Do not use US Mail.
Ensure the RA number is included in the address and is clearly visible on the box.

Please refer to these pages for further information: