Media RA Request

To request a Return Authorization (RA) for your tape media complete the form below and click "Submit Form".

Distributors and VARs, click here.

Only the media listed below are eligible for warranty replacement.
No more than 20 cartridges can be returned at one time.
If you need media troubleshooting assistance, have media returns in excess of 20 units, or believe units reported out of warranty are still in warranty, please call the customer support line.
- Phone Number for media products
Serial numbers of all media must be provided.
All media must have the Quantum logo printed on the case.

* indicates required field

Company Information

Return Address (where the new tapes will be shipped after we receive the old tapes)
Company Name:
Your Name:	*
Address 1:	*
Address 2:
Address 3:
City:	*
State/Province:
Country:	*
Postal Code:	*
Email Address:	*
Re-enter Your Email Address:	*
Phone Number:	*

Tape Drive and Media Information

Quantum	Media	Serial Numbers Separated by commas ex: 1,2,3,4,5
LTO Ultrium 5	MR-L5MQN-01,MR-L5MQN-11	6 or 8 character serial #
LTO Ultrium 5 WORM	MR-L5MQN-02, MR-L5MQN-12	8 character serial #
LTO Ultrium 6	MR-L6MQN-01	8 character serial #
LTO Ultrium 6 WORM	MR-L6MQN-02, MR-L6MQN-12	8 character serial #
LTO Ultrium 6	MR-L6MQN-03, MR-L6MQN-13	8 character serial #
LTO Ultrium 7	MR-L7MQN-01, MR-L7MQN-11	8 character serial #
LTO Ultrium 7 WORM	MR-L7MQN-02, MR-L7MQN-12	8 character serial #
LTO Ultrium 8	MR-L8MQN-01, MR-L8MQN-11	10 character serial #
LTO Ultrium 8 WORM	MR-L8MQN-02, MR-L8MQN-12	10 character serial #
LTO 9	MR-L9MQN-01	10 character serial #
LTO 9 WORM	MR-L9MQN-02	10 character serial #
LTO 10	MR-L10MQN-01	10 character serial #
LTO 10 WORM	MR-L10MQN-02	10 character serial #

1. Does your software's log file show crc Errors?	Yes No
2. Do other tapes work in the same drive?	Yes No
3. Is there physical damage to any of the tapes?	Yes No
4. Have you tried doing a full erase?	Yes No
5. Have you degaussed the media?	Yes No
6. Does your tape drive have the latest revision of firmware?	Yes No
7. Does your tape cartridge have a Quantum logo ?	Yes No
8. How many months have the tapes been in use?