Introduction
These videos will show you how to remove a tape cartridge that is stuck inside a Scalar i40 or Scalar i80 library. Follow these procedures if you can't easily remove a tape cartridge by following the resolution steps provided by the Web client.
After removing a stuck tape, watch the "Inspecting LTO Tape Cartridges" video to help you determine whether you can re-import the recovered tape into the library.
Before You Start
Try the following, in the order presented, before attempting to manually remove a stuck tape:
- Always make sure you have the latest library and drive firmware using one of the following methods:
- If your library has pre-i3 firmware: Go to the Support page for Scalar i40 and Scalar i80 on the Quantum Web site, then click the Firmware tab. From there you can download the latest firmware, and then install it if your library's firmware is outdated.
- If your library has i3 or greater firmware and is connected to the Internet: You can check your library's firmware version and update it from the Web client by selecting Tools > Update Library Firmware.
- If the library posted an error, look up the error and associated Maintenance Guide information in the Error Code Lookup Tool (especially important for DT022 or DT087).
- Shut down the library.
- Disconnect the SCSI/SAS/Fibre cabling from library and drive(s).
- Power up the library.
- Once the library becomes ready (robot status is Idle), attempt the methods below (in the order shown) to remove the tape cartridge from the drive:
- Try to move the tape from the drive to an empty slot using the library's front panel. Note: a normal unload at end of tape takes about 5 minutes.
- Try to eject the cartridge using the backup software.
- Try to eject the cartridge using the Web client or the library's front panel.
- Try to eject the cartridge via the drives eject button (requires that the library's top cover be removed)
- If the library posted an error, look up the error and associated Maintenance Guide information in the Error Code Lookup Tool (especially important for DT022 or DT087).
If you cannot remove a stuck tape using the methods above, follow the Scalar i40 and Scalar i80 Lodged Tape Removal Instructions (available on CSWeb) and refer to the videos below to help you.
Links to Videos
| Video Topic | Length | Documentation |
|---|---|---|
| Remove stuck tape by removing drive(s) | 1:39 | |
| Recover/reseat stuck tape by removing library's cover | 3:38 | |
| Recover stuck tape using drive's Eject button | 2:31 | |
| Manually unload a half-height HP LTO drive | 3:22 | |
| Manually unload a full-height HP LTO drive | 1:41 | |
| Inspecting LTO Tape Cartridges | 4:15 |
Required Tools
- Small Phillips screwdriver
- Small flat head screwdriver
- 6 mm or 1/4-inch socket or nut spinner
- T-6 or T-8 Torx Driver (depending on drive model)
- T-10 Torx Driver
After Recovering a Tape
- Reinstall the library's top cover (if removed)
- Reinstall the library in a rack or reinstall the desktop kit cover (if removed)
- Reinstall the tape drive(s)
- Reconnect all cables and cords
- Turn the library on
- Run the Installation and Verification Test (IVT)
Disclaimer
CAUTION: You should only perform these tasks with guidance from Quantum Technical Support. This procedure is complex, and performing it incorrectly could damage the Y-tray with robot FRU or other library components. Be sure to refer to the printed documentation for these procedures provided by Quantum Technical Support.
Issues With Video?
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Authors & Owners
This video was created by Matthew Howell. This page was last updated on August 13, 2012 4:18 PM.