Do you want to find the key data available to understand field issues and to then use the Quantum Error Code Lookup Tool to help diagnose them but aren't sure how? The following documents will assist you.
SuperLoader 3
Quantum LTO
IBM LTO
SDLT
Value Line (aka VS)
| Data Collection Tool: | The SuperLoader3 Remote Management Utility |
|---|---|
| High Level Overview data: | Collect a log and review the data provided in the “Hard Queue”. Investigate Error Codes seen using the Error Code Lookup Tool |
| Detailed Data needed for escalation: | The log collected via the Remote Management Utility |
| Documentation and further information: | SuperLoader3 Error Code |
| Data Collection Tool: | XTalk |
|---|---|
| High Level Overview data: | Select the “All log pages” option then review the Vendor ASCQ data given in each Log Page 0x33 entry. These are the error codes documented in the Lookup Tool. |
| Detailed Data needed for escalation | Collect a full drive log by clicking on the “Trace” button and following the sequence described. |
| Documentation and further information | QTM LTO Error Code |
| Data Collection Tool: | ITDT or a library GUI |
|---|---|
| High Level Overview data: | High level data can only be obtained by the library. The i2k has always collected drive FSC codes, included as the Error Modifier in RAS tickets and stored in the rasdumpoutput file available in the library snapshot. Similar information will be included in the i500 RASlog starting with the i6 release. If this information is not available, then drive dumps will have to be collected and reviewed with ITDT-XE, only available to Quantum personnel. |
| Detailed Data needed for escalation | Collect a full drive log by clicking on the “Debug” button and following the sequence described. |
| Documentation and further information | IBM LTO Error Code |
| Data Collection Tool: | XTalk |
|---|---|
| High Level Overview data: | Select the “Display_Log_Page_7_Data” option then review the Event and Bugcheck information provided Note: SDLT is an end of life product with limited support. Some information for common events is provided in the Error Code Lookup Tool, however the history of the firmware issues fixed only includes the most recent changes. Use the information provided to help diagnose issues, then work to resolve issues by:
|
| Detailed Data needed for escalation | Collect a full drive log by clicking on the “FA Data” button and following the sequence described. |
| Documentation and further information | SDLT Diagnosis |
| Data Collection Tool: | XTalk |
|---|---|
| High Level Overview data: | Select the “Display_Log_Page_7_Data” option then review the Event and Bugcheck information provided Note: VS is an end of life product with limited support. Some information for common events is provided in the Error Code Lookup Tool, however the history of the firmware issues fixed only includes the most recent changes. Use the information provided to help diagnose issues, then work to resolve issues by:
|
| Detailed Data needed for escalation | Collect a full drive log by clicking on the “FA Data” button and following the sequence described. |
| Documentation and further information | VS Diagnosis |