Quantum Corporation is committed to helping customers derive the greatest possible value from their Quantum Solution investment. To achieve this, they must have a deep understanding of their products and the overall solution. For this reason, we provide training courses to enable every user to get the full benefit of their Quantum Solution
The Training Cancellation Policy varies based on the type of training, as described below.
Instructor-Led In-Person Training Cancellation Policy
Instructor-Led In-Person training is any training offered at a Quantum location, or at another location set up by Quantum.
- Cancellation Requests Initiated by Customer
All requests for cancellations of Instructor-Led In-Person training must be received in writing (e-mail) at least 10 business days before the date the training is scheduled to begin.
If a request for cancellation is received fewer than 10 business days before the scheduled start of training, Quantum will make reasonable attempts to fill the allotted training seats/session with other customers. If Quantum does not fill the seats/session, the customer will be charged for the canceled session.
If you need to cancel a session, please contact LearningAdmin@Quantum.com
- Cancellation Requests Initiated by Quantum
Quantum reserves the right to cancel any In-Person training class due to lack of registrations, by giving notice (via e-mail) at least 10 business days before the scheduled class start date. Optional class dates will be provided at the time of cancellation, and Quantum shall have no liability to the customer other than to refund any pre-paid fees.
Onsite Training Cancellation Policy
Onsite training is any training that is performed at a customer’s site.
All requests for cancellations of Onsite training must be received in writing (e-mail) at least 10 business days before the date the training is scheduled to begin.
If a request for cancellation is received fewer than 10 business days before the scheduled start of training, the customer will be charged for the canceled session, and for non-refundable travel charges incurred by Quantum.
Quantum shall not be liable for cancellation of Onsite training due to unforeseeable circumstances, or other circumstances that make travel to the customer site impossible due to security reasons, or other commercially unfeasible circumstances out of Quantum’s control.
If you need to cancel a session, please contact LearningAdmin@Quantum.com.
Instructor-Led Virtual Training Cancellation Policy
Instructor-Led virtual training is any training that is hosted remotely.
- Requests Initiated by Customer
All requests for cancellations of instructor-led virtual training must be received in writing (e-mail) at least 5 business days before the time the training is scheduled to begin.
If a request for cancellation is received less than 5 business days before the scheduled start of training, Quantum will make reasonable attempts to fill the allotted training seats/session with other customers. If Quantum does not fill the seats/session, the customer will be charged for the canceled session.
If you need to cancel a session, please contact LearningAdmin@Quantum.com.
- Cancellation Requests Initiated by Quantum
Quantum reserves the right to cancel any Instructor-Led Virtual training class due to lack of registrations, by giving notice (via email) at least 5 business days before the scheduled class start date. Optional class dates will be provided at the time of cancellation.